Frequently Asked Questions

No. OpesCare connects health systems; it does not ask every facility to run the same software. It is a health identity and interoperability layer — one Health ID, one patient index, and a consented exchange between the systems a facility already uses.

Yes. Every screen, notification and document exists in English and French, and the two are kept strictly in step. A patient or clinician can switch language at any point without losing where they were.

An OpesCare Health ID is a unique digital identifier that lets you carry your approved medical history with you across all partner healthcare facilities. It links your records — visits, labs, prescriptions, immunisations — into a single verified timeline.

Create an OpesCare account on the registration page. Your Health ID is generated automatically and linked to your verified profile. You can view and share it from your patient portal.

Yes. Your Health ID generates a QR code that providers can scan even without an internet connection, subject to later online verification.

No. The QR code carries only a secure identifier. It resolves to your record through an authorised, consented lookup — scanning it on its own exposes no medical history.

Only providers you have explicitly authorised. Every access is recorded in your access log, visible in your patient portal. You can revoke access at any time.

OpesCare uses AES-256 encryption at rest and TLS 1.3 in transit. All clinical data is stored in HIPAA-compliant data centres with redundant backups. We undergo regular third-party security audits.

Absolutely not. OpesCare never sells, rents, or shares your personal or medical data with third parties for commercial purposes. Your data belongs to you.

When consent cannot be obtained, an approved provider can open a limited emergency profile — identity, blood group, allergies, active conditions, current medication and an emergency contact. Break-glass access requires a stated reason, is recorded, alerts your account, and is reviewed afterwards.

Contact our partnerships team via partners@opescare.com or use the contact form. Our integration team will guide you through the onboarding process, including API setup and staff training.

OpesCare integrates with major HIS/EMR systems via HL7 FHIR R4, our REST API, or the Bridge Agent for legacy systems. We also support flat-file and CSV imports for onboarding historical records.

Yes. Pharmacies and hospital pharmacies connected to OpesCare publish stock to the network, so a patient can see who holds a medicine before travelling. Every listing shows when it was last updated, and stock that has gone stale is withheld rather than shown as available.

Yes. Hospitals and blood banks connected to OpesCare publish availability by blood group and component, and can raise an urgent need without exposing any patient identity. Unscreened or stale units are excluded, and every transfer stays in the hands of qualified professionals.

Yes. Full Connect API documentation is available on the Developers page, including authentication guides, endpoint references, sandbox credentials, and SDK quickstarts.

Yes. Every developer account gets access to a full sandbox environment with test data and a dedicated API key. You can test all endpoints without affecting production data.